At SundayMeltsCo, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

SundayMeltsCo is an online retailer specialising in handmade wax melts and home fragrance products.

If you have any questions about this Privacy Policy or your personal data, please contact us using the contact details provided on our website.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order history
• Payment information (payments are processed securely by our payment providers; we do not store full payment card details)
• IP address
• Browser type and device information
• Website usage data collected through cookies and analytics  

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Communicate with you about your purchases.
• Respond to enquiries and customer support requests.
• Prevent fraud and maintain website security.
• Improve our website, products, and customer experience.
• Comply with legal and tax obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Your consent (for example, marketing emails).

5. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

• Payment providers.
• Delivery and courier services.
• Website hosting providers.
• Email marketing platforms.
• IT and website support providers.
• Legal or regulatory authorities where required by law.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Keep your shopping basket active.
• Remember your preferences.
• Analyse website traffic.
• Improve website functionality.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

We do not sell your personal information to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Fulfil your orders.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data.
• Restrict or object to certain processing.
• Request a copy of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO).

We will respond to requests in accordance

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment providers, social media platforms, or delivery companies.

We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.

11. Children's Privacy

Our website is not intended for anyone under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the contact details provided on our website.

If you are not satisfied with how your personal information has been handled, you have the right to make a complaint to the Information Commissioner's Office (ICO).