Welcome to SundayMeltsCo. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Us

SundayMeltsCo is an online retailer specialising in handmade wax melts and home fragrance products. Throughout these Terms & Conditions, "we", "us", and "our" refer to SundayMeltsCo. "You" refers to the customer or website user.

2. Acceptance of Terms

By using our website or placing an order, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our website.

If you do not agree with these Terms & Conditions, please do not use our website.

3. Products

We take great care to accurately describe and photograph our products. As our wax melts are handmade, slight variations in colour, appearance, weight, or finish may occur. These variations do not affect the quality or performance of the product.

Fragrance descriptions are provided as guidance only, and scent perception varies from person to person.

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.

5. Orders

Acceptance of your order takes place when your order has been dispatched. We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Products being unavailable
• Pricing or listing errors
• Suspected fraudulent activity
• Payment issues

If we cancel your order after payment has been received, you will receive a full refund.

6. Payment

We accept secure payment methods available during checkout.

Orders will not be processed until payment has been successfully received.

7. Shipping & Delivery

Delivery times provided are estimates only and may vary due to postal delays or circumstances outside our control.

Once your parcel has been handed to the delivery service, we cannot guarantee delivery dates.

Customers are responsible for ensuring their shipping address is correct before completing their purchase.

8. Returns & Refunds

If you receive damaged or incorrect items, please contact us within 14 days of delivery with photographs where possible.

Due to the nature of our products and for hygiene reasons, we cannot accept returns of used or opened wax melts unless they are faulty.

Where applicable, refunds will be processed to the original payment method.

Your statutory consumer rights remain unaffected.

9. Product Safety

Our wax melts are designed for use in appropriate wax warmers only.

Customers should:

• Keep away from children and pets.
• Never leave a burner unattended.
• Do not add water.
• Do not consume.
• Keep away from flammable materials.
• Follow all safety instructions supplied with the product.

Failure to follow safety guidance may result in injury or property damage.

10. Allergies & Sensitivities

Our products contain fragrance oils which may cause allergic reactions in sensitive individuals.

Customers are responsible for checking product information before use if they have allergies or sensitivities.

11. Intellectual Property

All content on this website, including photographs, logos, branding, product descriptions, graphics, and text, remains the property of SundayMeltsCo unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law, SundayMeltsCo shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

Our liability is limited to the purchase price of the product concerned where permitted by law.

Nothing in these Terms excludes liability where it cannot legally be excluded.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

14. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will be published on this page and become effective immediately upon posting.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for choosing SundayMeltsCo