At SundayMeltsCo, we want you to be delighted with your purchase. If something isn't right, we're here to help. This policy explains your rights and our returns and refund process.

1. Your Consumer Rights

This policy is in addition to your statutory rights under UK consumer law. If your item is faulty, damaged, not as described, or unfit for purpose, you may be entitled to a replacement, or refund.

2. Returning Your Order

If you change your mind about your purchase, you may return eligible items within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in their original packaging where possible.
• Proof of purchase or your order number must be provided.

For hygiene and product quality reasons, we cannot accept returns of wax melts that have been opened, used, or partially used unless they are faulty or damaged.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve your claim quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and any packaging damage.

Where appropriate, we will offer:

• A replacement.
• A full or partial refund.
• Another suitable resolution depending on the circumstances.

4. How to Request a Return

To request a return, please contact us through the contact details provided on our website before sending any items back.

Please include:

• Your name.
• Order number.
• Reason for the return.

We will provide instructions on how to return your order.

5. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return postage unless otherwise agreed.

If the return is due to an item being faulty, damaged, or incorrect, we will reimburse reasonable return postage costs or provide an alternative return method where appropriate.

We recommend using a tracked postal service, as we cannot accept responsibility for returns that are lost in transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that the goods have been sent back, whichever is earlier, in accordance with UK consumer law.

Your bank or payment provider may take additional time to process the refund.

7. Non-Returnable Items

The following items cannot normally be returned unless they are faulty, damaged, or incorrect:

• Opened wax melts.
• Used products.

8. Order Cancellations

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

If your order has already been dispatched, you may still be able to return eligible items under this policy.

9. Contact Us

If you have any questions about returns or refunds, please contact us using the contact details available on our website. We aim to respond to all enquiries as quickly as possible and will work with you to resolve any issues fairly and promptly.