1. Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

During busy periods, product launches, or seasonal events, processing times may be slightly longer. If there are significant delays, we will contact you using the email address provided with your order.

2. Shipping Methods

We offer shipping within the United Kingdom using trusted delivery providers.

Available shipping options and costs will be displayed during checkout before you complete your purchase.

3. Delivery Times

Estimated delivery times after dispatch are:

• Standard Delivery: 2–5 business days.

Delivery times are estimates only and cannot be guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on your selected delivery option.

we offer free shipping for all orders over £25

From time to time, we may offer free shipping promotions. Any qualifying minimum spend or promotional terms will be clearly stated on our website.

5. Order Tracking

Where a tracked shipping service is selected, you will receive tracking information by email once your order has been dispatched.

6. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Severe weather.
• Postal or courier disruptions.
• Industrial action.
• High seasonal demand.
• Incorrect delivery information provided by the customer.

SundayMeltsCo is not responsible for delays caused by third-party delivery services, but we will do our best to assist if an issue arises.

7. Incorrect Shipping Information

Please ensure your delivery address is accurate before placing your order.

If an incorrect address is provided and your parcel is returned to us, additional postage costs may apply before the order can be resent.

8. Lost or Missing Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with the delivery provider to investigate the issue. In some cases, we may need to wait until the courier confirms that the parcel is officially considered lost before issuing a replacement or refund.

9. Damaged Deliveries

If your order arrives damaged, please contact us within 14 days of delivery.

Please include:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged item(s) and packaging.

We will review your claim and arrange an appropriate resolution, such as a replacement or refund.

10. International Shipping

We currently only ship within the United Kingdom unless otherwise stated on our website.

If we begin offering international shipping in the future, this policy will be updated with details regarding shipping destinations, delivery times, customs duties, and import taxes.

11. Contact Us

If you have any questions about shipping or your order, please contact us using the contact information available on our website. We're always happy to help and will do our best to resolve any delivery-related queries promptly.